Privacy Policy
Last updated: February 2025
1. Data controller
TecnaVision ("we", "our", or "the company") is the data controller of the personal data we collect through our website, online store, contact forms, distributor network, and in connection with the sale and installation of security and surveillance systems (cameras, NVRs, access control, and accessories).
2. Data we collect
Depending on your interaction with us, we may collect the following types of data:
- Identification data: first name, last name, email, phone number, and address (for shipping or installation).
- Purchase and after-sales data: orders, billing, warranties, technical support, and inquiries about security products.
- Browsing data: IP, browser type, visited pages, and cookies (see our cookie policy).
- Business contact data: when you request a quote, distributor information, or support.
We do not collect or process image or recording data from your surveillance systems; processing of those recordings remains your sole responsibility and that of authorized installers.
3. Purpose and legal basis
We use your data to manage orders and deliveries, provide customer support and warranties, send commercial information (with consent), improve the website and our products, and comply with legal obligations. Legal basis may be contract performance, your consent, or TecnaVision's legitimate interest, as applicable.
4. Retention and security
We retain data for as long as necessary for the stated purposes and to comply with legal obligations. We apply appropriate technical and organizational measures to protect your personal data.
5. Recipients and transfers
Your data may be shared with authorized distributors (for installation or service in your area), logistics providers, and payment gateways, always with adequate safeguards. We do not carry out international transfers outside the European Economic Area unless strictly necessary and with safeguards required by regulation.
6. Your rights
You can exercise your rights of access, rectification, deletion, restriction of processing, portability, and objection, and you may withdraw your consent by contacting us (for example through the site's contact section). You also have the right to file a complaint with the competent data protection authority.
7. Contact
For any questions about this policy or the exercise of your rights, contact us through TecnaVision's contact page or the email listed on the site.